Great Channels Refund Policy

 

Effective Date: February 20, 2025

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At Great Channels TV Streaming Service, we are dedicated to providing our customers with the best entertainment experience. We understand that there may be instances when you need to request a refund, and we are here to assist you. This Refund Policy outlines the conditions under which refunds may be granted, reflecting our commitment to your satisfaction.

 

1. Eligibility for Refunds

We offer refunds under the following circumstances:

- Unauthorized Charges: If you notice an unauthorized charge on your account, you must report it within 3 days of the transaction.

- Service Disruptions: If our service is unavailable due to technical issues on our end for an extended period (more than 48 hours), you may be eligible for a partial or full refund.

-Refunds are only provided if requested within 3 days of service and are not provided for the remaining billing cycle period unless canceled before the 3 days. We do not provide refunds for accounts with a lot of viewer time for the content. 

-Discretion of the company: Please email us, let us know of any trouble you’re having, and allow us to assist you. If we cannot help or you are dissatisfied, we may issue a partial or full refund at the discretion of management.

 

2. Refund Process

To request a refund, follow these steps:

- Contact our customer support team at support@greatchannels.ph with your account details and the reason for the refund request.

- Our team will review your request within 2-3 business days.

- If approved, the refund will be processed within 7-10 business days and credited back to your original payment method.

 

3. Subscription Cancellations

- You can cancel your subscription at any time through your account settings.

- Cancellations will take effect at the end of the current billing cycle, and no further charges will apply.

- We do not provide refunds for unused portions of a subscription period.

 

4. Contact Us

If you have any questions about our Refund Policy or need assistance, please get in touch with us at:

 

Great Channels TV Streaming Service

Email: support@greatchannels.ph

Phone: 317-679-8964

Address: 11650 Olio Road, Suite 1000-287 Fishers, IN 46037

 

By subscribing to Great Channels TV Streaming Service, you acknowledge that you have read and understood this Refund Policy and agree to its terms.